Privacy Policy
Last Updated: January 20, 2026
Introduction
Lorathis is committed to protecting your privacy and handling your personal information with care and transparency. This Privacy Policy explains how we collect, use, store, and protect your data when you use our residential leasing services.
This policy applies to all information collected through our website, email communications, phone interactions, and in-person consultations. By using our services, you consent to the data practices described in this policy.
For questions about this policy or how we handle your data, contact us at [email protected].
Information We Collect
Personal Information
We collect the following personal data when you inquire about our services or enter into a lease agreement:
- Full name and contact details (email address, phone number)
- Mailing address and emergency contact information
- Employment information and income verification documents
- Identification documents (passport or national ID card)
- Financial information (bank account details for deposit and rental payments)
- Rental history and references from previous landlords
Usage Data
We automatically collect certain information when you visit our website:
- IP address and browser type
- Pages viewed and time spent on each page
- Referring website and search terms used
- Device information and operating system
Cookies and Tracking
Our website uses cookies to improve your browsing experience and analyze site traffic. You can manage your cookie preferences through our Cookie Policy page or your browser settings. For more detailed information, please refer to our Cookie Policy.
How We Use Your Information
We use your personal data for the following purposes:
Service Delivery
- Processing lease applications and rental agreements
- Coordinating property viewings and move-in logistics
- Managing ongoing tenant support and maintenance requests
- Processing rental payments and security deposits
Communication
- Responding to inquiries and providing property information
- Sending lease-related notifications and updates
- Providing customer support throughout your tenancy
- Informing you of service improvements or policy changes
Legal Compliance
- Verifying tenant identity and conducting background checks
- Maintaining records as required by Malaysian property regulations
- Responding to legal requests or protecting our legal rights
Service Improvement
- Analyzing website usage to improve functionality
- Understanding tenant preferences to enhance our services
- Conducting surveys to gather feedback (with your consent)
Data Sharing and Disclosure
We do not sell or rent your personal information to third parties. We may share your data only in the following circumstances:
Property Owners and Building Management
We share necessary tenant information with property owners and building management companies to facilitate lease agreements and coordinate maintenance services.
Service Providers
We work with third-party service providers who assist with payment processing, background verification, and website analytics. These providers are contractually obligated to protect your data and use it only for the purposes we specify.
Legal Requirements
We may disclose your information if required by law, court order, or government regulation, or to protect the rights, property, or safety of Lorathis, our clients, or others.
Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:
- Encryption of sensitive data during transmission and storage
- Secure servers with restricted access controls
- Regular security audits and vulnerability assessments
- Employee training on data protection and confidentiality
- Secure backup systems to prevent data loss
While we strive to protect your information, no method of electronic storage or transmission is completely secure. We cannot guarantee absolute security but maintain industry-standard safeguards.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law:
- Active tenancy records: Retained for the duration of your lease plus six years
- Financial records: Retained for seven years for tax and accounting purposes
- Inquiry data: Retained for two years if no lease agreement is established
- Marketing communications: Retained until you withdraw consent
After the retention period expires, we securely delete or anonymize your data so it can no longer identify you.
Your Rights
Under Malaysian data protection regulations, you have the following rights regarding your personal information:
Right to Access
You can request a copy of the personal data we hold about you.
Right to Correction
You can request that we correct any inaccurate or incomplete personal information.
Right to Erasure
You can request deletion of your personal data, subject to legal retention requirements.
Right to Object
You can object to the processing of your personal data for marketing purposes.
Right to Withdraw Consent
Where we process your data based on your consent, you can withdraw that consent at any time.
To exercise any of these rights, contact us at [email protected]. We will respond to your request within 30 days.
Marketing Communications
With your consent, we may send you information about new properties, service updates, or special offers. You can opt out of marketing communications at any time by:
- Clicking the unsubscribe link in any marketing email
- Contacting us at [email protected]
Opting out of marketing communications will not affect service-related messages regarding your lease or tenancy.
Third-Party Links
Our website may contain links to third-party websites, including property listing platforms and service providers. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Children's Privacy
Our services are intended for individuals aged 18 and above. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected data from someone under 18, we will take steps to delete that information promptly.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you by email or by posting a notice on our website. The "Last Updated" date at the top of this policy indicates when it was last revised.
Continued use of our services after policy changes constitutes acceptance of the updated terms.
Contact Us
If you have questions about this Privacy Policy or how we handle your personal data, please contact us: